WoOoh By DMWB Refund Policy
Last Updated: January 12, 2025
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1. Introduction
These Refund Policy terms govern the refund process for paid services offered on the WoOoh By DMWB platform. By using our paid services, you agree to be bound by these terms.
If you have any questions or concerns about our refund policy, please feel free to contact us at the following address: social@woooh.fr.
2. Paid Services
WoOoh By DMWB offers various paid services, such as premium subscriptions, additional features, or exclusive content. Paid services may be subscribed to through the WoOoh platform or mobile app.
3. Refund Policy
3.1 Subscriptions and Paid Services
Paid subscriptions purchased via WoOoh By DMWB are generally non-refundable, except in the following cases:
- Technical error: If you were charged incorrectly due to a technical issue, we will provide a full refund.
- Subscription cancellation: If you cancel your subscription before the end of the subscription period and have not used the service during that period, you may request a partial refund for the remaining subscription time.
3.2 Content or Feature Purchases
Purchases made for exclusive content (such as videos, articles, or other digital products) or additional features are generally non-refundable, unless the product is defective or there is an error in billing.
3.3 Refund Examples
Refund requests will be handled on a case-by-case basis, depending on the situation. Below are examples of cases where a refund may be granted:
- You were charged for a subscription but did not use the service.
- You accidentally subscribed to a service and contact our customer support within a reasonable time frame.
- You encountered a technical issue preventing the use of the paid services.
4. Refund Request Process
4.1 Making a Request
To request a refund, you must contact us at the following address: social@woooh.fr. Please provide the following information to help us process your request quickly:
- Username on WoOoh
- Details of the transaction (date and amount of purchase)
- Reason for the refund request
4.2 Response Time
We commit to responding to all refund requests within 7 business days of receiving your request.
4.3 Refund Issuance
If your refund request is approved, the amount will be credited to the same payment method used for the initial purchase. Please note that processing times may vary depending on the bank or payment provider.
5. Cases Where Refunds Are Not Possible
Refund requests may be rejected in the following situations:
- You have used the services or content after payment and the refund period has expired.
- You subscribed to a service and used it beyond a certain threshold without reporting a technical issue within a reasonable time frame.
- The purchased product or service is as described on the platform and does not have any defects.
6. Changes to the Refund Policy
WoOoh reserves the right to modify this Refund Policy at any time. In the event of a modification, users will be informed by a message on the platform or via email. Changes will take effect as soon as they are published.
7. Limitation of Liability
WoOoh will not be held responsible for delays or failures in processing refund requests due to factors beyond our control, such as technical issues or errors by payment service providers.
8. Governing Law and Jurisdiction
These Refund Policy terms are governed by French law. In case of a dispute regarding a refund, the competent courts will be those located at WoOoh's headquarters, unless otherwise required by law.
9. Contact
If you have any questions about our Refund Policy or would like to make a request, you can contact us at the following address:
- Email: social@woooh.fr
- Address: DMWB, Le Moulinage Louis Billion, 07000 Privas, France
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Effective from January 12, 2025.
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